Qu'est-ce que les autres Neuhaus clients nous racontent?
Just a quick note to let you know that the package arrived this morning and I have an office full of happy employees who have spent all morning munching on chocolate!Thank you for your great customer service - you made a lot of people (including me) very happy!
Have a great week!
Warm Regards,
Ken
Thanks for the excellent customer service and communication.. Everything worked out just fine... You folks do a great job!
Jim
Dear Jochen,
My mother-in-law received the candy. In addition, thank you so much for calling her. Great customer service.
Neuhaus is her favorite chocolate and she had a wonderful Mother’s Day.
Kind Regards,
Leanne
Just received the Federal Express box from you. Great service! Will give truffles to my girlfriend tonight. Many thanks!
Bonjour,
Merci et je tenai à rajouter que le suivi livraison est parfait !
Marie-Claire
My family went over to the Fed Ex place today, and retrieved the chocolates. I gave them to my granddaughter tonight. She was thrilled, said it was exactly what she wanted, and she was not going to tell her husband she even had these! I was worried whether or not this was what she had remembered, but it was. I had forgotten she visited me when I lived there, and she bought them herself!! May I tell you that you were the absolutely most customer-oriented store with whom I have ever done business - and I am 76+ years old. Thanks again.
Dear Jochen,
Yesterday evening I got a phone call from a very happy Natalina in Portugal, who had just received a big box of Neuhaus chocolates...
It's the first time I tried this kind of service, and I am really happy with the result!
Thanks to everyone in your team,
Johann
EXCELLENT CUSTOMER SERVICE AT NEUHAUS! I ORDERED SOME CHOCOLATES TO BE DELIVERED TO TEXAS ON DECEMBER 19. MY ORDER WAS INCORRECT, AND I INFORMED FRUCON.NET. NOT ONLY DID THEY CORRECT MY ORDER, BUT I RECEIVED IT BEFORE CHRISTMAS. THANK YOU SO MUCH FOR YOUR EFFORTS AND OUTSTANDING HELP. I WILL RECOMMEND TO EVERYONE IN THE "COUNTRY" OF TEXAS! NOBODY BEATS YOUR CHOCOLATES. SIMPLY ORGASMIC. (OOPS) ONLY A WOMAN CAN UNDERSTAND. SINCERELY, VICKI
Beste Jochen,
Amai wat een onderneming...
Wij zouden u graag bedanken voor de uitstekende service.
Voor toekomstige relatiegeschenken zullen we jullie zeker contacteren!
Prettige dag verder...
Carine
Hi Jochen
Thank you for your help and your attention to my order. Lyla did enjoy the chocolate a great deal and I really appreciate your helpfulness in making sure she could, and in making this a great customer service experience for me.
Thanks again!
Erin
It was a great pleasure to present these lovely chocolates to our guests.
Thanks so much!
Best,
Matthias
Wow! I'm impressed with your level of service!
Let's keep the address the same and just track it carefully.
Thanks for the attention!
Goedemorgen Jochen,
Ontzettend bedankt voor de goede zorgen, Martin was inderdaad ontzettend blij met het geweldige cadeau!
Super service!!!
Groetjes,
Cathy
Dear Jochen
I received your email and I was at home during the delivery attempt the FedEx person didn't knock hard enough!!
Because I got your email so quickly I was able to call the local Fedex delivery station and they contacted the driver who came back just a few minutes ago and re-delivered.
Thank you so much - your customer service is exceptional and truly impressive.
Thanks so much, I'm sure my husband will enjoy the gift.
Best Regards
Elaine
Bonjour madame
Quelle surprise, les pralines sont bien arrivées et mon fils a en mangé avec beaucoup de plaisir.
Merci pour votre petit cadeau, bien délicieux.
Avec mes meilleures salutations en une agrèable été en Belgique.
Liliane
Dear Jochen,
The chocolate bars arrived today! I wish to thank you for all your help. I must say, that was very speedy service.
Thank you again.
Mary
Beste Jochen,
U mag hem zeker bellen, maar niets verklappen (we verjaren op dezelfde dag en ik wil hem voor zijn!). Ik hoop dat het lukt!
Heel erg bedankt voor de goede zorgen! Het zet mij zeker aan om nog meer van jullie diensten gebruik te maken.
Beste groeten,
Marianne
We just returned from 2 weeks in Belguim. We had a great time and loved it. We sampled a variety of chocolates and found yours to be exceptional! So we decided to wait until we got home to order some for our family and friends.
Not alone are the chocolates wonderful, your personalized customer service is as well. Thanks so much and our friends and family can't wait to taste them! Sue.
